Terms of Service

These terms cover the websites, hosting, plans, branding and custom builds that getPresented. (we, us) provides to you. We've written them in plain English. If something here isn't clear, ask us before you go ahead.

01What we agree before we start

Before any work begins we'll confirm in writing (by WhatsApp or email) what you're getting and what it costs. That message, together with these terms, is our agreement. Anything outside it, like extra pages, new features or a redesign, is quoted separately.

02Prices and payment

• Builds are a one-off fee for the work of creating your site or branding.
• Plans (Live and Fresh) are monthly, paid in advance by card through Stripe. We never see your card details.
• We may change our prices from time to time. For monthly plans we'll give you at least 30 days' notice by message or email, and you can cancel before the new price starts.
• If a payment fails we'll let you know and give you a chance to sort it out before anything is switched off.

03Our plans

Live covers hosting, domain management and up to 2 changes a month by message. Fresh covers everything in Live, plus unlimited everyday changes, a monthly message on how your site is doing, seasonal check-ins and a yearly check-up with a refresh of your flyer, card or menu.

Some bundles include a period of Fresh-level service. When it ends you carry on with Live unless you choose to upgrade.

04Changes by message

• A change is one request on one topic, like new opening hours, a swapped photo or an updated price list. Changes you don't use in a month don't roll over.
• On Fresh, unlimited means a reasonable amount of everyday changes to your existing pages. If your usage is well beyond that, we'll talk to you first.
• New pages, new features, redesigns and branding work aren't everyday changes and are quoted separately.
• Send requests from the WhatsApp number or email we have on file for you. For anything sensitive (phone numbers, emails, payment details, outbound links, domain settings) we may check with you first. We aim to make changes promptly but don't promise a specific turnaround.

05Your content

You confirm you have the right to use the text, photos, logos and other material you give us, and that what you ask us to publish is accurate and lawful. You stay responsible for things like prices, claims, qualifications and opening hours on your site. We may decline to publish anything misleading, unlawful or offensive.

06Who owns what

Once you've paid for it, you own the content and branding we create for you. We may show the finished site or branding in our portfolio unless you ask us not to. We keep ownership of our own tools, templates and working methods.

07Domains

We register and manage your domain on your behalf. If you leave, we'll transfer it to you for a one-off £17 handover fee, provided your account is up to date, and give you a copy of your site files on request.

08Cancelling

• You can cancel a monthly plan at any time by messaging us. There's no contract and no notice period.
• Cancellation takes effect at the end of the month you've paid for. We don't refund part months.
• Once your plan ends, we'll take your site offline unless you've moved it elsewhere.
• If a payment stays unpaid after we've been in touch, we may suspend your site until it's resolved.

09If you're buying as a consumer

Most of our customers are businesses. If you're buying for personal rather than business use, you have a legal right to cancel within 14 days of agreeing to buy. Because we start work straight away at your request, if you cancel in that period you'll pay for the work already done up to that point.

10What we can and can't promise

• We build carefully and will put right anything that isn't as we agreed.
• Your site is hosted on third-party services. We do our best to keep it running, but we can't guarantee it will never be interrupted, and we're not responsible for outages outside our control.
• We can't promise search rankings, visitor numbers or customers.

11Liability

Nothing in these terms limits liability that can't legally be limited, such as for fraud or for death or personal injury caused by negligence. Otherwise, we're not liable for lost profits or other indirect losses, and our total liability to you is limited to what you've paid us in the 12 months before the claim.

12Your information

How we handle personal information is explained in our privacy policy.

13Changes to these terms

If we change these terms we'll update this page and the date at the top. For anything significant, we'll tell existing clients directly. The terms in force when you buy apply to your purchase.

14The small print

These terms are governed by the laws of Scotland, and any dispute will be dealt with by the Scottish courts.